There are six components to an apology – and the more of them you include when you say you’re sorry, the more effective your apology will be, according to new research.
But if you’re pressed for time or space, there are two elements that are the most critical to having your apology accepted. Acknowledging and accepting responsibility for at least part of the perceived wrongdoing is by far the most important. The second most important factor was an offer of reparations. "One concern about apologies is that talk is cheap,” Roy Lewicki from The Ohio State University's Fisher College of Business, and lead author of the study, said in a statement. “But by saying, 'I'll fix what is wrong,' you're committing to take action to undo the damage.”
Read the complete article from Ohio State University here: The 6 elements of an effective apology, according to science